Delivery Methods

Packaging and shipping costs are fixed regardless of the order size, starting at a minimum of €7.90.

In any case, before entering your payment details, you will be able to view the total shipping cost for the order. The table below lists the current shipping rates for all items purchased from shop.chianticlassico.com, as well as average delivery times.

1. Rates, methods, and delivery times

Please note: the delivery times indicated in the table are estimates and are not binding under any circumstances.
Please note: it is the customer’s sole responsibility to ensure that the delivery details are correct and complete.

2. Delivery times

“Delivery time” (shown in the table above) refers to the time required for the courier to deliver the goods. To determine the exact delivery time for your purchase, you must add the time required to prepare the product(s)—which varies by item—to the shipping time. We will provide the exact delivery timeframe in your purchase confirmation email. These timeframes are estimates; however, Chianti Classico Store will keep the customer updated via email should there be any significant delays.

3. Order status

You can check your order’s shipping status starting the day after it has been dispatched. Chianti Classico Store will notify you via email when the order ships; simply click the link in the email to view the tracking status on store.chianticlassico.com. This same link becomes available on the “My Orders” page as soon as the package is handed over to the express courier. To check the order status (delivery date, etc.), simply click the “My Orders” button (found on the navigation bar on every page of the site) and enter your email address and password. This gives you access to a list of all your orders. Clicking the link for a specific order will display details regarding its current status.

4. Non-delivery

If the purchased items are not delivered within the timeframe specified in the purchase confirmation email, please check the status under “My Orders” or contact our “Customer Support.” We will investigate the matter with the relevant delivery company.

5. Integrity

store.chianticlassico.com considers the physical and moral integrity of anyone collaborating to achieve its mission to be a precious asset, to be safeguarded through safe and healthy work environments and operating practices—conditions that both respect individual dignity and foster and justify standards of conduct based on good manners.

Code of Ethics

In light of the foregoing, it must be clear to everyone that store.chianticlassico.com acts—and will continue to act—to ensure that no incidents of mobbing (unjustified pressure and/or intimidation directed at colleagues or subordinates) or stalking (harassment, psychological abuse, or coercion) occur within the working environment involving anyone collaborating or working with the company.

Environmental protection

Chianti Classico Store is fully aware of the importance of environmental protection, and its philosophy in this regard is demonstrated by its commitment to complying with environmental laws and regulations. Consequently, this same commitment is expected of anyone who interacts with the company.