F.A.Q. - Frequently Asked Questions
Our answers to frequently asked questions
Where is my order?
Log in to your account at store.chianticlassico.com, go to the “My Orders” section, and click on your order details to check the delivery status of your package.
Track your shipment via email: as soon as your package leaves the warehouse, you will receive a shipping confirmation email containing the tracking number (if available), which you can use to check your package’s delivery status online.
How do I place an order on the Chianti Classico Store?
Add to cart
After choosing the product, select the size and color (where applicable) on the product page and add it to your cart by clicking “Add to cart”. From here, you can start your order by clicking “Proceed to checkout” or return to shopping to add more products to your cart.
Log in
Is this your first purchase at the Chianti Classico Store? You are free to choose whether to register now or proceed directly to checkout by clicking “Continue without registration.” Are you in a hurry? Log in to the Chianti Classico Store directly using your Facebook account and proceed to purchase by clicking “Log in with Facebook”. Are you already registered? Simply enter the email address and password you chose when signing up and click “Log in”. To proceed to selecting the payment method and delivery address, click “Proceed to checkout”.
Secure payment
You can choose to pay securely using major credit cards such as Visa and MasterCard, via bank transfer, or by using your PayPal account. At this stage, you can also enter your discount or gift voucher code: click “Apply” to redeem the discount. Select your preferred payment method and click “Order Now”.
Order summary
At this point, if the payment has been successful, you will receive an order confirmation message and instructions on how to check the status of your package at any time.
Email receipt
If the purchase is successful, you will receive an ORDER CONFIRMATION email. When your package is shipped from our warehouse, you will receive a SHIPPING CONFIRMATION email.
How can I pay?
At Chianti Classico Store, you have various payment methods available:
- Credit Card
- Bank Transfer
- Paypal
- /
For more information, read the details regarding accepted payment methods.
How can I make a return?
To request a return, you can follow the dedicated “Return Request” procedure.
Once we have received and verified your return, we will proceed to replace the items sent. In any case, the replacement will take place a few days after your return is confirmed. For more information, please read our terms of sale.
How can I get a refund?
To request a refund, you can follow the dedicated “Withdrawal Request” procedure.
Once we have received and verified your return, we will process the refund for the items sent. In any case, the refund will be processed a few days after the confirmation of your return.
For further information, please read our terms of sale.
How can I contact you?
If you have any questions, you can contact our Customer Service directly from this page.
We will get back to you very quickly!
Need Support?
We're here to help you with orders, shipping, and product information from the Chianti Classico Store.